Below you can find the full list of finalists for this year's inaugural US Customer Experience Awards®!
Congratulations to everyone who made the shortlist - you are leading the CX revolution and inspiring others with your brilliance!
Customers at the Heart of Everything
Accelevents
Flipdish
Octopus Energy
Scorpion
Customers at the Heart of Everything - over 5,000 employees
Cisco Systems
Hendrick Autoguard
IBM
Targetbase in partnership with GSK
Customer Experience in the Crisis
CAE Canada Inc.
Flipdish
The Adventure Challenge
Customer-Centric Culture - SME
Accelevents
Cymbiotika
Octopus Energy
Rapid Phone Center
RLS Logistics
Whatfix
Customer-Centric Culture - Large Company
Blue Cross Blue Shield of Kansas City
Equipment Depot, Inc.
Hendrick Autoguard
Lumen Technologies
Stanley Black & Decker
B2B Customer Experience
Aisera
BairesDev
Blue Cross Blue Shield of Kansas City
Cisco Systems
Deltek
ECI Software Solutions
Univar Solutions
Best Customer Service
Blue Cross Blue Shield of Kansas City
Hendrick Autoguard
Octopus Energy
Public.com
Stanley Black & Decker
YMCA in partnership with ServiceNow
Best Use of Insight & Feedback
IBM
Intuit
QuestionPro in partership with NISA
Rapid Phone Center
Sage
ServiceNow
Univar Solutions
Best Use of Technology
Esri
QuestionPro in partership with NISA
Revuze
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Walgreens in partnership with imimobile (part of Webex)
Business Change and Transformation
IBM
Intuit
Warner Bros Games in partnership with Officium Labs + Arise Virtual Solutionls
Stanley Black & Decker
Best Customer Experience Strategy
Equipment Depot, Inc.
Millicom
Octopus Energy
Warner Bros Games in partnership with Officium Labs + Arise Virtual Solutionls
Stanley Black & Decker
Unit4
Univar Solutions
Best Innovation in CX
LivePerson
Momentive
QuestionPro in partership with NISA
Revuze
Best Measurement in Customer Experience
Blue Cross Blue Shield of Kansas City
Equipment Depot, Inc.
PenFed Credit Union
QuestionPro in partership with NISA
Rapid Phone Center
Best Measurement in Customer Experience - over 5,000 employees
Davies Group
Millicom
Targetbase in partnership with GSK
Univar Solutions
Best Digital Customer Experience
Cisco Systems
Samsung Electronics America
Best Digital Transformation
Cisco Systems
Intuit
Millicom
The Clearing
YMCA in partnership with ServiceNow
Contact Centre
Hendrick Autoguard
Splash Financial
Employee Experience in the Crisis
CAE Canada Inc.
Equipment Depot, Inc.
CX Team of the Year
Accelevents
Millicom
Mythical Games
CX Leader of the Year
Caroline Trudeau
Equipment Depot, Inc. - Carol Tesarek
Flipdish - Luis Martinez
Hendrick Autoguard - Rick Hendrick
IBM - Robert McDonald
Officium Labs + Arise Virtual Solutionls - Jonathan Shroyer
