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Finalists Announced

Below you can find the full list of finalists for this year's inaugural US Customer Experience Awards®!

Congratulations to everyone who made the shortlist - you are leading the CX revolution and inspiring others with your brilliance!

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Customers at the Heart of Everything

Accelevents
Flipdish
Octopus Energy
Scorpion

Customers at the Heart of Everything - over 5,000 employees

Cisco Systems
Hendrick Autoguard
IBM
Targetbase in partnership with GSK

Customer Experience in the Crisis

CAE Canada Inc.
Flipdish
The Adventure Challenge

Customer-Centric Culture - SME

Accelevents
Cymbiotika
Octopus Energy
Rapid Phone Center
RLS Logistics
Whatfix

Customer-Centric Culture - Large Company

Blue Cross Blue Shield of Kansas City
Equipment Depot, Inc.
Hendrick Autoguard
Lumen Technologies
Stanley Black & Decker

B2B Customer Experience

Aisera
BairesDev
Blue Cross Blue Shield of Kansas City
Cisco Systems
Deltek
ECI Software Solutions
Univar Solutions

Best Customer Service

Blue Cross Blue Shield of Kansas City
Hendrick Autoguard
Octopus Energy
Public.com
Stanley Black & Decker
YMCA in partnership with ServiceNow

Best Use of Insight & Feedback

IBM
Intuit
QuestionPro in partership with NISA
Rapid Phone Center
Sage
ServiceNow
Univar Solutions

Best Use of Technology

Esri
QuestionPro in partership with NISA
Revuze
Walgreens in partnership with imimobile (part of Webex)

Business Change and Transformation

IBM
Intuit
Warner Bros Games in partnership with Officium Labs + Arise Virtual Solutionls
Stanley Black & Decker

Best Customer Experience Strategy

Equipment Depot, Inc.
Millicom
Octopus Energy
Warner Bros Games in partnership with Officium Labs + Arise Virtual Solutionls
Stanley Black & Decker
Unit4
Univar Solutions

Best Innovation in CX

LivePerson
Momentive
QuestionPro in partership with NISA
Revuze

Best Measurement in Customer Experience

Blue Cross Blue Shield of Kansas City
Equipment Depot, Inc.
PenFed Credit Union
QuestionPro in partership with NISA
Rapid Phone Center

Best Measurement in Customer Experience - over 5,000 employees

Davies Group
Millicom
Targetbase in partnership with GSK
Univar Solutions

Best Digital Customer Experience

Cisco Systems
Samsung Electronics America

Best Digital Transformation

Cisco Systems
Intuit
Millicom
The Clearing
YMCA in partnership with ServiceNow

Contact Centre

Hendrick Autoguard
Splash Financial

Employee Experience in the Crisis

CAE Canada Inc.
Equipment Depot, Inc.

CX Team of the Year

Accelevents
Millicom
Mythical Games

CX Leader of the Year

Caroline Trudeau
Equipment Depot, Inc. - Carol Tesarek
Flipdish - Luis Martinez
Hendrick Autoguard - Rick Hendrick
IBM - Robert McDonald
Officium Labs + Arise Virtual Solutionls - Jonathan Shroyer
TELUS International - Jim Radzicki
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