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Steering Council



Annette Franz, CCXP

Founder and CEO of CX Journey Inc

Lorraine Schumacher, CCXP

CX Executive Advisor

Andrew Carothers

Senior Manager, Digital Experience at Cisco Systems

Orlando Gadea Ros

Global VP Customer Experience Transformation at Stanley Black & Decker, Inc.

Robert Johnstone

Director, Global Customer Experience Strategy & Operations at GSK

Gratia Carver, CCXP

VP, Chief Experience Officer at Blue Cross and Blue Shield of Kansas City

Sally Lawler Kennedy

Sr. Director Innovation & Customer Experience at SAP

Neil Skehel

CEO & Founder of Awards International

Vuk Vukanovic

Regional Manager – North America at Awards International