Ian Golding, CCXP
Global Customer Experience Specialist
Ian was the first person in the world to be authorized by the CXPA to teach the CCXP accreditation and has mentored approximately a quarter of all CCXPs globally to date. Ian is an internationally renowned speaker and blogger on the subject of customer experience ijgolding.com who served on the inaugural board of Directors of the CXPA (Customer Experience Professionals Association). In 2014, Ian officially became a Certified Customer Experience Professional, currently being on the UK Board of Ambassadors for the CXPA. He has worked across multiple industries including retail, financial services, logistics, telecoms, and pharmaceuticals, and has deployed Customer Experience tools and methodologies all over the world.